COVID-19 Delivery Some delays may be experienced with our shipping due to the global COVID-19 pandemic. We are working with our delivery partners to ensure that you get your package in the most timely manner possible. Please bear with us during this time. Thank you.

Shipping & Delivery

Do you ship to my country?

Yes absolutely, we ship worldwide for free.

How much does shipping cost?

Shipping is FREE wherever you are in the world!

How long does delivery take?

We will ship your Kalimba within 2-5 days of receiving your order. It can then take anywhere from 5 days up to 45 days to be delivered to your door, depending where you are in the world. More info.

Do you provide tracking?

Yes! Once your order is shipped you will receive an email with a tracking number. You can also find your tracking numbers in the Orders section under your account.

What payment methods do you accept?

We accept Paypal, VISA, Mastercard, American Express, Diners Club, Discovery Card, JCB, Apple Pay and Google Pay.

Is it safe to purchase from your store?

Yes! Kalimba Dream’s payment processors protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, our website uses state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorised use. This can be verified by the small lock icon in the address bar or status bar of your browser. At Kalimba Dream we take your privacy and security very seriously. Please view our full privacy policy here.

General FAQ

Is it easy to play the Kalimba?

Absolutely! The Kalimba is one of the easiest instruments to learn and you don’t need any special music skills to start. It’s suitable for all ages and all ability levels.

What accessories are included?

All of our Kalimbas come with an accessories pack including instruction manual, tuning hammer, learning stickers, fabric bag and thumb guards. This is everything you need to get started.

Will my Kalimba come pre-tuned?

Yes, we tune all our Kalimbas in the key of C Major before we ship them out to you. This is the standard tuning that most people use. It’s very easy to keep in tune and adjust the tuning when necessary. Visit our Tuning page for more information.

Where can I find Kalimba music for free?

There are literally thousands of free Kalimba Tabs (sheet music) available all over the internet. You can google ‘kalimba tabs’ to find some great libraries full of different songs, or even search on YouTube to find interactive tutorials for your favourite songs.

We are also working on building our own music tabs library here at Kalimba Dream, so stay tuned!

What is your refund policy?

We offer refunds if you receive the wrong item, the item is damaged or faulty and if you do not receive your item within the 60 day guaranteed delivery period. Please read our full Refunds & Returns policy for full information.

How can I contact you?

We’d love to hear from you. Please feel free to contact us about anything at any time. Head on over to our Contact Us page to get in touch.

Please note: Before your Kalimba is shipped it is pre-tuned in the standard key of C Major so that it is ready to play straight away. However, sometimes during transport, some of the notes may move slightly out of tune. This means you may have to make some minor adjustments with the included tuning hammer when you received your Kalimba. Please refer to our How to Tune page to follow the simple instructions.