FAQ

We normally recommend one of our 17 key Kalimbas as they have the best range of sound, are great for beginners and also make excellent gifts. Another pro is the availability of written Kalimba tablature and instructional resources that you can find online are most often for the 17 key variety of Kalimba.

Check out our Buyer’s Guide to see the key differences between Kalimbas and what would suit you the best.

• An easy to read instructional manual with songbook
• A Tuning Hammer
• Thumb Guards
• Stickers to assist in learning for beginners
• Fabric Bag to protect your Kalimba

Head on over to our How to Play Your Kalimba page for full instructions.

See our How to Tune Your Kalimba page for all the simple steps.

We have full information about reading Kalimba tabs on our How to Play Your Kalimba page.

To further ensure your security, our website uses state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorised use. This can be verified by the small lock icon in the address bar or status bar of your browser.

At Kalimba Dream we take your privacy and security very seriously. Please view our full privacy policy here.

If you need to change or cancel your order you will need to get in touch with us as soon as possible, before we ship your order out. The quickest way to get hold of us is by contacting us here and selecting the “Orders & Billing” option. This will ensure that your message is delivered promptly and to the correct team member.

Please ensure to include your order number and to let us know, in detail, what changes need to be made.

We will then let you know, as quickly as we can, whether or not we have been able to accommodate your change or cancel request.

If you checked out as a guest please use our Order Status page or contact us to request details of any orders you have made with us.

ePacket is an international shipping option offered by third-party logistics providers. It allows merchants to provide a fast and affordable international shipping option for light packages, and includes full tracking.

In some cases, due to logistical reasons, items in your order may be shipped in separate packages. In this case you will receive multiple tracking numbers.

We will not issue a refund if:

• Your order does not arrive due to factors within your control (eg. you provided us with the wrong shipping address)
• Your order does not arrive due to circumstances outside our control (eg. natural disasters, not cleared by customs etc)

* You can submit a refund request through our contact us page for non-delivery within 15 days after the guaranteed time for delivery has expired (45 days, not including initial 2-5 day processing time). After the 15 days has elapsed Kalimba Dream is no longer liable to provide you with a refund on non-delivery.

Please contact us so that we can assist you in finding out what has gone wrong and, if necessary, arrange a return, reshipment or refund.

We will not issue a return if:

• The item you received matches the item you ordered from our website
• You have changed your mind about the particular item you ordered, or desire the item in a different colour or variation.
• The item has minor differences, such as colour/s, minor design differences, minor sizing differences etc. While we strive to provide products exactly as we describe and display them, sometimes the wood grain and manufacturing processes can result in small differences beyond our control.

* You can submit a return request through our contact us page for within 15 days of receiving the item. After the 15 days has elapsed Kalimba Dream is no longer liable to provide you with an option to return the item.

Please contact us so that we can assist you in finding out what has gone wrong and, if necessary, arrange a return, reshipment or refund.

We may not issue a return if:

• The courier or postal service is determined to have caused the damage, in which case we will assist to remediate with the responsible carrier
• Damage to the item has been caused after it has arrived at the customer’s delivery address

* You can submit a return request through our contact us page for within 15 days of receiving the item. After the 15 days has elapsed Kalimba Dream is no longer liable to provide you with an option to return the damaged item.